Member Protection Pledge

What is the Pledge?

The Pledge means that Copart UK Limited promises that for each eligible vehicle:
the make, model and year of first registration in the UK are correct as listed;
the salvage category listed on the Copart UK website is accurate at the time of sale;
the displayed images accurately show the general appearance of the vehicle's exterior and interior at the time of sale;
there is no outstanding finance on the vehicle according to HPI;
valid legal ownership of the vehicle will pass to you after you pay in full
if you pay Copart the full sum due for a vehicle, you are guaranteed to receive the vehicle;
you will be able to collect the vehicle during Copart UK's regular business hours;
if a vehicle is advertised as having keys and/or documents, you will receive those keys and documents;
the vehicle's 'Run & Drive' condition has been accurately classified according to the criteria for that programme as set out on the Copart UK website; and
at the time the vehicle was listed for sale, the vehicle's odometer reading was no less than the mileage recorded against the vehicle's registration number in the most recently available information from the DVLA and/or HPI.

What vehicles are covered under the Copart UK Member Protection Pledge?

All vehicles listed on www.copart.co.uk whose lot description webpage bears our Protection Pledge shield symbol.

What is not covered by the Pledge?

The following situations are NOT protected by the Pledge:
damage occurring after you or your representative removes the vehicle from a Copart UK facility, or damage occurring after Copart UK delivers a vehicle to you;
cosmetic damage, such as paint or external surface rust;
damage that would not be visible in a photograph of a vehicle;
not receiving a vehicle because you chose to not complete the purchase for any reason;
loss of profits, loss of business or any other consequential loss;
inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions;
buyer's remorse;
any damage or listing discrepancies that were disclosed to you prior to acceptance of the vehicle;
any damage that could have been discovered if you had made a reasonable inspection of the vehicle;
any damage that does not impact the safety or operability of the vehicle and that will cost less than £50 to repair;
repairs or alterations you made to the vehicle without Copart UK's written consent;
vehicles that were not purchased directly from Copart UK using your member account.

What do I receive if my claim is valid?

If any of the conditions of the Pledge are not met, Copart UK will refund the purchase price and all buyer's fees and applicable taxes.
In no event shall Copart UK's liability to you under the Member Protection Pledge exceed the hammer price of the vehicle at the Copart UK auction, plus buyer fees and the delivery fee you paid Copart UK (if you instructed Copart UK to deliver the vehicle to you).

How do I claim under the Pledge?

Prior to making the claim, the following eligibility requirements must be met:
Using your Copart UK member account, you have successfully completed the purchase of a vehicle sold through the www.copart.co.uk website.
Your Copart UK member account is in good standing (eg we have not had reason to suspend or close your account) at the time your claim is filed and remains in good standing while your claim is being considered.
You filed your claim as soon as reasonably practicable in the circumstances.
You have not filed an unsuccessful Pledge reimbursement claim in the last six (6) months.
The vehicle is still in the mainland United Kingdom.
Before altering, repairing, selling, or transferring the vehicle while your claim was still being processed, you obtained the prior written consent of the General Manager of the Copart UK facility that sold the vehicle.
You are able to provide the General Manager with valid documentation to substantiate all purchase payments and/or estimates for repair related to your claim within ten (10) days of filing your claim.
You return the vehicle to Copart UK in the same condition in which it was sold (except where your claim is that you never received the vehicle, or that the vehicle was seized by police because it was reported as stolen prior to the time you purchased the vehicle).

Claims must be made within the time scales listed in table below and must be directed to the General Manager of the Copart UK facility where the vehicle was located when it was auctioned by Copart UK. Where claims are made against a vehicle purchased through the "buy it now" function, these should be directed to the General Manager of the Copart UK facility where the vehicle was located prior to its sale. You must submit all documentation (receipts, repair estimates, etc) requested by the General Manager that is necessary for your claim to be considered.
 

Is there anything else I need to know about the Pledge?

For full details of the Copart UK Member Protection Pledge please click here.